Return and exchange policy
1. Return Policy
1.1 Product quality issues
If there are quality problems with the goods you receive, please contact our customer service team within [specified time] after receiving the goods. You may submit a return request by sending an email to [email protected] or through the customer service page on the Kuryakyn Sales Store website.
1.2 The product is unopened
For unopened items, you may request a return within [specified time]. Please ensure that the product is in good condition, the packaging is complete, and all accessories and gifts are retained.
2. Exchange Policy
2.1 Inappropriate size or dislike
If the item you receive is not the right size or does not meet your expectations, you can request an exchange within [specified time]. The product needs to be in its original condition, unopened, with all accessories and gifts included.
3. Return and exchange process
3.1 Submit application
Please submit your return or exchange application via one of the following methods within [specified time]:
Send an email to [email protected], please indicate “Return or Exchange Application – [Order Number]” in the subject of the email;
Submit an online application at the Customer Service page on the Kuryakyn Sales Store website.
3.2 Review application
Our customer service team will review your application within [specified time]. After approval, we will provide a return address or confirm the exchange.
3.3 Return conditions
Please make sure the returned item meets the following conditions:
The goods are unused, undamaged and well packaged;
Comes with all accessories and freebies;
Original order number attached.
4. Legal basis
Our return and exchange policy follows the relevant laws and regulations of the United States to ensure that your rights and interests are fully protected by law.
4.1. Federal Trade Commission (FTC)
4.1.1 Unfair or deceptive trade practices
Our return and exchange policy follows the principles of the FTC to protect users from unfair or deceptive trade practices. We are committed to providing clear and accurate return and exchange policy information to ensure users’ right to know during the shopping process.
4.2. Consumer Protection Act
4.2.1 Product quality assurance
In accordance with the “Consumer Protection Law”, we promise that the quality of the products we provide shall comply with the provisions of the contract and protect users’ shopping rights. If there are quality problems with the goods received by the user, we will provide return or exchange services in accordance with legal provisions.
4.2.2 Customers’ right to know
We respect users’ right to know and provide detailed and clear return and exchange policies to ensure that users can fully understand their rights and obligations during the shopping process and make wise shopping decisions.
4.3. Relevant consumer rights regulations in the United States
Our return and exchange policies also comply with relevant consumer rights regulations in each state in the United States to ensure that our policies are fully compliant within the local legal framework.
4.4. Regulatory Compliance and Updates
We will regularly review and update our returns and exchanges policy to remain consistent with the latest regulations. We will actively respond and adapt to regulatory changes to continue to provide you with a reliable shopping service.
5. Contact us
If you have any questions or need assistance with our returns and exchanges policy, please feel free to contact our customer service team and we will be happy to support you.
Thank you for choosing Kuryakyn Sales Store, we will continue to work hard to provide you with the best service.
Kuryakyn Sales StoreCustomer Service Team
Contact email: [email protected]